Inconsistent device builds slowing down onboarding.
“100% standardised deployment with zero-touch configuration.”
Overview
A rapidly growing professional services firm was struggling with inconsistent hardware across their 150 employees. Each new hire onboarding process took up to 3 days of IT time for manual imaging and configuration, leading to significant delays and security vulnerabilities.
Challenges
- Manual, error-prone device imaging process.
- No visibility of asset lifecycle or warranty status.
- Security policies were inconsistently applied across mobile and desktop.
- High failure rate in initial user setup.
What we did
We implemented a structured procurement and lifecycle framework based on Microsoft Intune and Windows Autopilot.
Standardised builds
Defined two hardware personas (Standard & Performance).
Zero-touch setup
Configured Autopilot for direct-to-user shipping.
Asset register
Automated logging of every device into the CMDB.
Security baseline
Strict MFA and encryption enforced via policy.
Outcomes
0 min
IT setup time per user
0%
Device compliance
Next-day
Replacement deployment
Stack used
“Dijitech didn't just sell us laptops; they fixed our entire employee experience. Our IT team can now focus on projects that matter.”
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